Complaints & Feedback
Your voice matters. Whether something went wrong, something went right, or you have an idea — we want to hear it.
We respond within 5 business days Anonymous submissions accepted NDIS Commission rights preserved
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What are you giving feedback about?
Choose the form that best matches your situation — each has slightly different fields.
What happens next
- 1We acknowledge your submission within 2 business days.
- 2A team member reviews and investigates.
- 3We respond with an outcome within 5 business days.
- 4If you're not satisfied, we'll tell you about your escalation options.
Prefer to talk?
External escalation
If you're not satisfied with our response, you have the right to escalate.